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Data stored in India
Data stored in India (AWS Mumbai), designed for the DPDP Act.
SECURITY AND TRUST
Built to be trusted with your guests.
Your guests’ numbers, visits and preferences are the most valuable thing you own. Here is how EatLabs keeps them safe — and yours.
We never see card or UPI details
Payments run on Razorpay, and each restaurant settles directly to its own account.
Role-based access, checked on every release
Role-based access across roughly 290 API routes, checked automatically on every release.
Encryption
All connected-account keys and tokens are encrypted.
Full audit trail
Every refund, point change and review reply is logged with who did it and when.
Consent respected at every send
Marketing consent is respected at every send, and guests can opt out at any time.
Guest data is never shared between restaurants
Including in cross-brand promotions — partners reach each other’s guests without either side seeing the other’s data.
HOW IT FITS TOGETHER
Your money and your data never pass through us.
Guests pay on your own Razorpay account. EatLabs only sees that a payment happened. Guest records live in your account in AWS Mumbai; you can export them at any time, and delete them on request.
Guest pays
UPI / card on Razorpay
→ settles to your bank account
EatLabs records
booking, visit, bill total
no card or UPI details stored
Stored in
AWS Mumbai · encrypted keys
DPDP-ready · audit trail
Who can see it
roles per outlet
owner · manager · host · marketing · read-only
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Questions about compliance?
Ask for our data-processing summary and DPIA on the demo call.