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FEATURES
Everything EatLabs does, module by module.
Thirteen modules that share one guest record. Turn on what you need; each one works on its own and gets better together.
AI calls and phone host
A dedicated number for each outlet. Calls ring your staff first, one by one or all at once, with up to six phones per outlet and rotas by shift.
Calls · Indiranagar
TodayMissedAI-handledCallbacks due- Aditi R.Booked
- Unknown · +91 98••• 2210Recover
- Rahul M.Staff
- Priya S.Call back
- The AI steps in when nobody picks up, or outside opening hours. It checks live availability and books the table.
- Warm transfer: your staff hear a short summary before the call is connected to them. If nobody answers, a callback is logged.
- Missed-call recovery: the guest automatically gets a WhatsApp message with a booking link that already has their number filled in.
- Call records: transcripts, intent, outcome and linked booking, with sensitive numbers removed before storage.
- Calls screen: Today, Missed, AI-handled and Callbacks due, updated live, with one-tap call back.
Reservations and floor management
One availability engine for every channel, enforced at the database level, so double-bookings are impossible.
Floor · Dinner shift
OpenSeatedPaidFree- T14 guests
- T2open
- T3paid
- T44 guests
- T5free
- T62 guests
- T7open
- T82 guests
- T9free
- T10paid
- T112 guests
- T12open
Waitlist · 3 parties · next: Walk-in ×6 · position #1 · “table ready” sent on WhatsApp
Waitlist · 3 parties · next: Walk-in ×6 · position #1 · “table ready” sent on WhatsApp- Sources: phone, AI host, WhatsApp, website, Instagram, Google, walk-ins, events and Zomato/Swiggy.
- Visual floor plan with live table status (open, paid, free) from your POS.
- Waitlist by QR at the door: guests see their live position and get a “table ready” message on WhatsApp.
- Automatic messages: confirmation, update and cancellation, plus reminders 24 hours and 2 hours before with Confirm / Cancel buttons. Messages fall back to SMS when needed.
- Deposits: set rules by party size, weekday, shift or date. Guests pay by UPI or card on Razorpay, and refunds follow your policy automatically.
AI booking bot that takes reservations over chat, and a shared team inbox with one thread per guest.
Team inbox · Aditi Rao
AI bot → Meera took overpoints
Guest
You have 1,240 points (Gold). Rewards you can use: ₹300 off · free dessert. Reply BOOK to reserve.
AI bot · auto
Can we get a quiet corner table on Friday?
Guest
Of course, Aditi — I’ve noted T12 by the window for Friday 8 pm. See you then!
Meera · suggested reply ✓
- Shared team inbox: one thread per guest, with staff take-over and suggested replies.
- Loyalty balance on request: guests type “points” (in any of the three languages) to see their balance and rewards.
- Use EatLabs’ shared number or connect your own WhatsApp Business number.
- Built-in consent handling: guests can reply STOP at any time.
Guest CRM
One profile per guest for your whole restaurant group.
- Timeline: calls, bookings, visits, bills, feedback, events and loyalty.
- Spend tracking: lifetime spend, average bill and preferred outlet, calculated from POS bills.
- Segments such as “Indiranagar regulars who have never tried Koramangala”.
- Shared across every outlet in the group, with permissions per outlet.
AI menu and QR dining
Table QR menu with no app to download, in English, Hindi and Kannada.
- Diet filters: veg, vegan, Jain, no dairy, gluten-free, no nuts and mild, with the Indian veg/non-veg dot convention.
- AI food concierge: guests can ask “something not spicy, veg, under ₹400”. Diet and allergy rules are checked in code on every suggestion; dishes whose allergens the kitchen hasn’t confirmed are never suggested to guests avoiding an allergen.
- Badges: “Most ordered this week”, bestseller, trending and chef’s special.
- Shared table sessions: everyone at the table orders from their own phone, and staff order for guests without a phone. The table gets one bill and one payment.
- Import your menu from a Petpooja, Posist or other POS export, and translate it into Hindi and Kannada with AI.
Loyalty, vouchers and offers
Points per ₹100 spent, plus visit, referral, feedback and birthday points.
- Rewards and tiers: ₹-off or free-item rewards, tiers with earn multipliers, and expiry rules you set.
- Group-wide programme: points earned at one outlet can be spent at any of them.
- Digital loyalty card by QR, which also works as a printed sticker.
- Automatic reminders before points expire, on tier upgrades, on birthdays, and win-back messages.
- Vouchers guests can buy online.
- Partner offers from banks, wallets and brands, with monthly settlement statements.
- Cross-brand promotion: partner with another restaurant to reach each other’s guests without either of you ever sharing guest data.
WhatsApp campaigns
Send approved templates to any guest segment, now or at a scheduled time.
- Only guests who opted in receive messages, and consent is checked again at send time.
- Reports: sent, delivered, read and replied, plus bookings generated within 7 days.
- Segments come straight from the Guest CRM — regulars, lapsed guests, birthdays this month.
Reviews and feedback
Google reviews synced every 15 minutes, with Zomato reviews imported.
ServiceFriday“Food was great but we waited 25 minutes for water on Friday night. Nobody came to the table.”
Thank you for the honest feedback, Karthik — 25 minutes is not the experience we want to give. We’ve added a host on Friday nights. Please come back as our guest; I’ll make sure you’re looked after.
- AI tagging of each review by food, service, ambience, price and hygiene.
- AI-drafted replies in your brand voice and in the reviewer’s language. You approve and publish them.
- Post-visit feedback request on WhatsApp after every meal.
- Low scores go to you privately and straight away, so you can recover the guest.
- Weekly digest every Monday, for example: “Service complaints up 33%, mostly Friday. Adjust the Friday roster.”
Events and ticketing
Ticketed events, one-off or weekly, using the full venue, part of it or shared seating.
- Add-ons such as drinks packages and table upgrades.
- UPI payment and e-tickets on WhatsApp.
- QR check-in and walk-up sales at the door.
- Automatic GST invoices and payout statements.
- Tables are blocked automatically so events and bookings never clash.
Zomato and Swiggy data
Import aggregator reservations and payments, and see what they really cost you.
- Channel split: walk-in, direct, corporate, event and aggregator.
- Leakage report: what you really pay in commission, fees and discounts you fund.
- Aggregator bookings appear in your agenda, with duplicates detected.
Insights
Scoreboard: covers, bookings by source, no-show rate, calls, and new vs returning guests.
Scoreboard · this week · all outlets
Weekly AI summary ready- Covers2,140+8%
- No-show rate3.1%−1.2 pts
- Calls answered96%AI 41%
- New vs returning38 / 62
“Service complaints up 33%, mostly Friday. Adjust the Friday roster. Butter garlic naan is your rising dish — 2.4× orders vs last month.”
“Service complaints up 33%, mostly Friday. Adjust the Friday roster. Butter garlic naan is your rising dish — 2.4× orders vs last month.”- Dishes: most ordered, highest margin and rising.
- Operations: table turns, dining time, shift performance and a busy-hours heatmap.
- Revenue by source and campaign ROI.
- Weekly AI summary of your business.
Business suite
Instagram and Facebook ad performance, with real bookings and revenue linked to each campaign.
- Google Business Profile stats: views, calls, directions and search keywords.
- Google Analytics for your website.
- Social Canvas: plan and publish posts to Instagram and Facebook.
Multi-outlet
Manage the whole group from one account.
- Role-based access: owner, outlet manager, host, marketing and read-only. Staff only see the outlets they’re assigned to.
- Shared across the group: guests and loyalty.
- Set per outlet: phone numbers, floor plans, menus and hours.
- Group events at several outlets, and offers that promote a sister outlet.
Staff app
Mobile app for hosts and managers covering agenda, walk-ins, the floor and calls.
- Keeps working offline and syncs when you’re back online.
- Same roles and outlet permissions as the dashboard.
- One-tap call back, walk-in seating and waitlist from the phone.
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See every module on a real call.
A 20-minute demo, in English, Hindi or Kannada — your choice.